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ServiceNow inks deal with OpenAI to boost its AI software stack

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Bill McDermott, CEO of ServiceNow (L), and Sam Altman, CEO of OpenAI.

Reuters

ServiceNow signed a three-year deal with OpenAI to use its artificial intelligence models to give businesses access to AI agents, the companies announced on Tuesday.

As part of the deal, ServiceNow will integrate GPT-5.2 into its enterprise workflow platform and create AI voice technology harnessing these models.

Neither company disclosed the financial terms of the agreement.

“Bringing together our engineering teams and our respective technologies will drive faster value for customers and more intuitive ways of working with AI,” said Amit Zavery, president, chief operating officer, and chief product officer at ServiceNow.

ServiceNow is in the midst of a major deal blitz as it looks to beef up AI capabilities for businesses and position itself as an “AI control tower” in this new technological phase.

Last month, the company bought cybersecurity startup Armis for nearly $8 billion and identity security platform Veza. The company also made a bet on AI agents with a $3 billion acquisition of Moveworks last year.

ServiceNow CEO Bill McDermott on buying cybersecurity startup Armis for $7.75 billion