Infosys is enabling clients to reduce manpower requirements by between 5% and 35% through the use of its hybrid artificial intelligence framework, known as poly-AI, according to a senior company official. Speaking to ET, Balakrishna DR, executive vice-president and global services head for AI and industry verticals, said the savings depend on the process, industry, and availability of data. “Anywhere from 5% to 30% or even 35% could be achieved depending upon a business process,” he said.The IT major has developed a flexible AI architecture that allows companies to shift AI solutions seamlessly across different models. This adaptability, Balakrishna said, ensures businesses are “not tying to one particular tool or a model” as new AI techniques emerge. The system helps organisations complete the same amount of work with fewer employees, boosting efficiency while lowering costs.Infosys has evolved its AI capabilities from assistive or co-pilot tools, designed to help employees by providing additional inputs, to autonomous agents capable of independent reasoning, planning, and execution. These agents can now perform end-to-end business operations, similar to human workers. “It is a digital twin for what people were doing. Of course, you need to have some human in the loop, reviewing the actions,” Balakrishna explained.The shift comes as tech spending slows, with clients demanding better results for lower costs, affecting revenue growth and margins for service providers, including Infosys and rival Tata Consultancy Services. To meet these demands, Infosys is building an agentic AI foundry and over 200 reusable agents for enterprise-wide use, aiming to deliver scalable, outcome-driven AI solutions.