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How to Enforce IVR Authentication Without Annoying Callers

trendyvoice -
Corry Cummings Every convenience you offer your customers creates a potential vulnerability that a hacker could exploit. That’s just the truth, sorry. IVR...

The Latest Call Center IVR Upgrades Are Slashing Wait Times

trendyvoice -
Corry Cummings Interactive voice response (IVR) systems route calls and handle basic queries. Call center IVR systems are specialized versions designed for...

IVR Pricing Is Erratic, But it Can Work in Your Favor

trendyvoice -
Corry Cummings Phone systems have changed a lot, but IVR pricing is still all over the map. For example: Software systems that include...

5 Compelling Reasons Not To Manage Your Own VoIP Server

trendyvoice -
Corry Cummings Voice over Internet Protocol does away with bulky desk phones and tangled wires, but it introduces something you didn’t need...

How to Set Up a VoIP Call Center on Time, Under Budget | TechRepublic

trendyvoice -
Corry Cummings Setting up a VoIP call center isn’t as complicated or expensive as you’d think. With the right tools and planning,...

CPaaS Explained: How to Help Your Product Wow Customers

trendyvoice -
Corry Cummings Seamless communication is a key part of operational efficiency and...

5 Actual Benefits of Conversational IVR for Call Centers

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Corry Cummings Conversational IVR uses natural language processing and automated speech recognition...

Does Cloud IVR Integrate as Quickly as It Deploys?

trendyvoice -
Corry Cummings Unlike traditional or self-hosted IVR, cloud IVR offers rapid deployment...

9 Reasons a Hosted IVR Beats Managing Your Own System

trendyvoice -
Corry Cummings Hosted IVR is a cloud-based solution that a vendor operates...

Can Visual IVR Really Help Callers? 5 Ideal Use Cases

trendyvoice -
Corry Cummings Visual IVR blends voice-only IVR technology with a visual user...

How to Offer Secure IVR Banking and Authenticate Callers

trendyvoice -
Corry Cummings IVR banking is very common. If you’ve ever dialed your...

How to Add an IVR Payment Option and Automate Collections

trendyvoice -
Corry Cummings Interactive voice response payment technology enables customers to make payments...

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