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5 Steps In Every Successful Contact Center Migration Plan

trendyvoice -
Corry Cummings Contact center migration is the process of moving from on-site infrastructure to a cloud-based system, including software, data, and services....

How to Test a Call Center Integration Before Buying Seats

trendyvoice -
Corry Cummings Integrating business software with your call center is essential, but it’s rarely easy. Vendors, of course, are going to sugarcoat...

How to Enforce IVR Authentication Without Annoying Callers

trendyvoice -
Corry Cummings Every convenience you offer your customers creates a potential vulnerability that a hacker could exploit. That’s just the truth, sorry. IVR...

6 Contact Center Trends That Don’t Involve AI (+2 That Do)

trendyvoice -
Corry Cummings Many business sectors have bought AI services without having a legitimate use for them — some are still struggling to...

Contact Center Technology: From Must-Have to Cutting-Edge

trendyvoice -
Corry Cummings Busy contact centers handle millions of conversations across multiple channels each year. This means any improvement that resolves calls quicker,...

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