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5 Steps In Every Successful Contact Center Migration Plan

trendyvoice -
Corry Cummings Contact center migration is the process of moving from on-site infrastructure to a cloud-based system, including software, data, and services....

How to Enforce IVR Authentication Without Annoying Callers

trendyvoice -
Corry Cummings Every convenience you offer your customers creates a potential vulnerability that a hacker could exploit. That’s just the truth, sorry. IVR...

Direct Inward Dialing Guarantees Callers Reach You Faster

trendyvoice -
Corry Cummings Direct Inward Dialing (DID) is a way to reach a specific team member or department in an organization by dialing...

5 Scenarios Where Non-Fixed VoIP Is Better than a Static Number

trendyvoice -
Corry Cummings When you buy a phone number that uses Voice over Internet Protocol (VoIP) to make calls, you’ll have to decide...

What is Google Cloud Platform (GCP): All You Need To Know

trendyvoice -
Fiona Jackson Google Cloud Platform is a leading global cloud computing service provided by Google. From business-critical digital infrastructures to artificial intelligence...

How to Future-Proof a VoIP Phone System

trendyvoice -
Corry Cummings Voice over Internet Protocol is a fast and easy way to upgrade your business’s communication stack to the cloud. As...

Dice: 60% More Tech Professionals Have Lost Jobs in 2024

trendyvoice -
Esther Shein Despite 2024 being a challenging year for many tech professionals, marked by layoffs and fewer job opportunities, a new report...

8 Best Cloud-Based Project Management Tools for 2024

trendyvoice -
Collins Ayuya Best overall: monday.comBest for spreadsheet-based project management: SmartsheetBest for budget-conscious businesses: Zoho ProjectsBest for software development teams: JiraBest for documentation...

Accenture: Australian Firms Lag in Global Digital Transformation Race

trendyvoice -
Ben Abbott A disproportionately large portion of Australia’s local companies are struggling to keep up with the pace of global digital adoption...

Gartner: Australian IT Leaders Should Adopt AI at Own Pace

trendyvoice -
Ben Abbott Gartner representatives are urging IT leaders in Australia to avoid getting caught up in the tech vendor race to rapidly...

PBX: 7 Fast Facts Every Company Should Know

trendyvoice -
Corry Cummings PBX phone systems use both hardware and software to connect...

Does Cloud IVR Integrate as Quickly as It Deploys?

trendyvoice -
Corry Cummings Unlike traditional or self-hosted IVR, cloud IVR offers rapid deployment...
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