The Chhatrapati Shivaji Maharaj International Airport (CSMIA) in Mumbai has unveiled a significant expansion of its digital gateway program, enhancing the travel experience for both DigiYatra and non-DigiYatra passengers.
The airport has increased its terminal entry points (eGates) from 24 to 68, the highest number of eGates at any airport in the country, without any structural modifications. This expansion boosts CSMIA’s processing capacity to 7,440 passengers per hour at Terminal 2 (T2) and 2,160 passengers per hour at Terminal 1 (T1), tripling the current capacity.
The new digital gateway system significantly reduces wait times to under one minute at the kerbside, enabling more convenience and efficiency for travellers. By integrating technology, process excellence, big data analytics, and design thinking, the Mumbai Airport said its T2 terminal now boasts 28 dedicated DigiYatra eGates and 28 non-DigiYatra eGates, while T1 features 6 eGates each for DigiYatra and non-DigiYatra passengers.
To further streamline passenger movement, an additional 118 eGates are being deployed at the Pre-Embarkation Security Check (PESC) area at T2. The Digital Gateway solution leverages IoT sensors and biometric face pods integrated with the DigiYatra foundation, allowing passengers to pass through eGates without needing to show their ticket, boarding pass, or identity verification.
To assist first-time DigiYatra passengers, “Digi Buddies” have been deployed to guide users in utilising the self-service systems, including DigiYatra, Common Use Self Service (CUSS), Common Use Passenger Processing Systems (CUPPS), and Self Bag Drop (SBD).
This initiative, which extends the already existing service for domestic travellers, allows international passengers to check in their baggage at these metro stations. This service is designed to benefit outstation travellers, enabling them to explore the city without the burden of their luggage. Once checked in, the baggage is securely transferred to the aircraft using advanced automated systems set up by DMRC and DIAL.
The airport said it will also deploy Artificial Intelligence and Machine Learning (AI/ML) enabled cameras to enhance the overall security system at the kerbside.”We are excited to announce the significant expansion of our DigiYatra facility on our digital gateway platform at CSMIA. This initiative reflects our dedication to pioneering technological advancements that enhance passenger experience. By increasing the number of eGates and integrating advanced biometric systems, we are committed to ensuring swift, secure, and seamless travel for all our passengers. Our focus remains on enhancing efficiency and convenience, making CSMIA a global leader in airport innovation,” a CSMIA spokesperson said.
In response to increasing passenger traffic and forecasted growth, CSMIA added that it is focusing on real-time information sharing and improved decision-making processes.
