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HDFC rolls out GenAI platform

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MUMBAI: HDFC Bank is accelerating its digital transformation with the launch of a centralised generative AI platform, marking a shift from experimentation to structured deployment. In his annual letter to shareholders, MD and CEO Sashidhar Jagdishan announced that more than 15 “lighthouse programmes” – scalable, high-impact pilots – will be implemented to enhance operations, staff productivity and customer service.He expressed confidence that the bank will move forward substantially during the current financial year with respect to real-time credit decisioning.

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