India is set to retain its status as a top destination for Global Capability Centres (GCCs), with global businesses reaffirming their commitment to expanding operations in the country, according to a new report by PwC.As per news agency ANI, the study shows that fewer than 25% of business leaders surveyed are considering relocating their GCCs outside India.Instead, the focus is shifting towards transforming these centres into innovation-led global hubs. “India will continue to be a premier destination for setting up GCCs, with global companies committed to maintaining their presence in the country,” the report stated.The PwC report estimates that over 150 new GCCs are expected to be established in India in the coming years. This expansion highlights India’s growing reputation as a global sourcing hub, especially in IT and business process services, underpinned by the adoption of artificial intelligence and digital technologies.To support this momentum, the report recommends greater investment in infrastructure by national and state governments. “The national and state governments therefore need to intensify investments in infrastructural development to bolster the Indian GCC landscape,” it added.The report also includes recommendations from industry leaders across both product and service sectors, aimed at enhancing India’s appeal as a GCC hub. These include improving ease of doing business, strengthening digital infrastructure, and offering more robust regulatory support.GCCs in India have evolved from being cost-saving back-end units to multifunctional centres of excellence. Described by PwC as “cost-conscious innovators”, they are now deeply integrated into the global growth strategies of their parent companies.The report projects that GCCs in India will deliver a value growth of 11-12% during FY25 to FY29. However, with the right policy interventions and infrastructure upgrades, this growth could accelerate to 14-15%, resulting in a weighted average compound annual growth rate (CAGR) increase of 3-4%.As per ANI, the study underscores the critical role of government support in sustaining India’s leadership in the global GCC ecosystem and highlights a positive outlook for the sector’s future contribution to India’s digital transformation.
