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HomeTravelCivil Aviation Minister confirms airline systems back to normal following major outage...

Civil Aviation Minister confirms airline systems back to normal following major outage – ET TravelWorld

<p>A United Airlines monitor is offline at Milwaukee Mitchell International Airport on July 19, 2024, in Milwaukee, Wisconsin, during a major worldwide computer systems outage. US carriers Delta and United Airlines grounded all their flights earlier on July 19 over communication issues, the Federal Aviation Administration said.</p>
A United Airlines monitor is offline at Milwaukee Mitchell International Airport on July 19, 2024, in Milwaukee, Wisconsin, during a major worldwide computer systems outage. US carriers Delta and United Airlines grounded all their flights earlier on July 19 over communication issues, the Federal Aviation Administration said.

New Delhi [India], July 20 (ANI): The Minister of Civil Aviation Murlidhar Mahol confirmed in an official notice issued on Saturday that airline systems across Indian airports have resumed normal operations since 3 AM.

The minister stated, “Since 3 AM in the night, Airline systems across airports have started working normally. Flight operations are going smoothly now. There is a backlog because of disruptions yesterday and it is getting cleared gradually. By noon today, we expect all issues to be resolved. We are constantly monitoring the operations at our airports and also with the airlines ensuring travel readjustments and refunds are taken care of. We thank you for your patience.”

The disruption, which began on Friday, was linked to a severe outage impacting Microsoft Windows systems.

The Indian Computer Emergency Response Team (CERT-In) issued an advisory, addressing the widespread issue caused by the latest update of the CrowdStrike agent, Falcon Sensor.

Aviation minister says actively managing situation triggered by outage

Services like bookings, check-in and boarding process including issuance of boarding passes, are being carried out manually, thereby taking longer than expected time and leading to long queues at airports. Advising passengers to cooperate with airport staff during this period of disruption, the ministry said it is “committed” to minimising inconvenience and ensuring well-being of all travellers.

This update led to system crashes and the “Blue Screen of Death” (BSOD), affecting numerous Windows hosts equipped with the CrowdStrike Falcon Sensor.

Reports indicated that the update had caused stability issues, rendering many systems inoperable.

In response, CrowdStrike reverted the changes made in the recent update. However, for hosts experiencing crashes, CERT-In recommended specific mitigation steps.

Union Minister for Information Technology, Ashwini Vaishnaw, assured the public that the government was in close contact with Microsoft to address the issue.

“MEITY is in touch with Microsoft and its associates regarding the global outage. The reason for this outage has been identified and updates have been released to resolve the issue. CERT is issuing a technical advisory. The NIC network is not affected,” the minister stated on Friday.

Microsoft also acknowledged the outage affecting its online services globally, including in India.

In its latest update, Microsoft reported continuous improvements in its services as mitigation actions progressed.

The resumption of normal airline operations comes as a relief to many travelers who faced significant delays and disruptions due to the system outage. (ANI)

  • Published On Jul 20, 2024 at 01:12 PM IST

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